juolz.blogg.se - How to open a ticket gfi mailessentials

Verify that IIS Admin, SMTP, and the World Wide Web Publishing Services have all restarted. Note: Two sets of stop_snks.cmd will be present in the folders GFI\MailEssentials\Antispam and GFI\MailEssentials\EmailSecurity in the MailEssentials 2012). A greenindicator confirms that email processing is currently Enabled.Ĭlick on the Disable button and accept the prompt to restart the IIS Admin Serviceĭouble-click stop_snks.cmd file for executing instructions to unbind the sinks. Navigate to Start > Programs > GFI MailEssentials > GFI MailEssentials Switchboard.Ĭlick on the Troubleshooting tab. The automatic way through the Switchboard is recommended. MailEssentials can be temporarily disabled and enabled in two ways. This article provides the procedure to temporarily Enable or Disable MailEssentials Processing in order to isolate issues that are suspected to be unrelated to MailEssentials. Once the solution steps are followed you will have access to your activities in the GFI Support Portal.When troubleshooting mail flow issues, it is sometimes necessary to enable/disable email processing without having to uninstall MailEssentials This will update the ticket with the information you would like to submit to GFI Support. Finally, while still in the ticket, on the right side, scroll to the bottom and you will see the option to communicate with GFI Support by selecting the add to conversation button.If the button is greyed out, hover over it and it will tell you how long until the ticket can be escalated. Finally you have the option, at the top, to the left, to escalate the ticket. This correspondence is listed as who said it, when it was said and what was said. On the right we see the correspondence between GFI Support and the customer. This includes information that was submitted when the ticket was opened on the left. When a ticket is selected by selecting the link in the subject line, we see the information that composes the ticket.Requests I'm CC'd on shows a list of tickets, the same as my requests, that you are copied on, rather than requests you have opened yourself.At the top, to the left, is a link to requests you are CC'd on.

The subject line will link to the ticket information.

Under my requests, you will see a list of support tickets opened by you.

To the right of your name in the upper right corner, select the down arrow and from the drop down select My activities.

In a browser window, navigate to the GFI Support Portal.This article lists the steps for reviewing current tickets under my activities in the GFI Support Portal.